It refers to the case when the tracking information is available on the official website of the shipping carrier shows that the order has been successfully delivered to the destination.

Suggested Solutions:

Case 1: The information about our shipping cost matches with the shipping information agreed by both sides of us, so is the information about the successful delivery. Please take the following cases as the reference:

•Countries, cities, postal codes, time and signees match.

•Countries, cities, postal codes and time match but no signee is found on the official website of the shipping carrier.

•Countries, cities, postal codes and time match but signees do not match.

•Countries, cities, time and signees match but postal codes do not match
For any of the situation mentioned above, we ttbvs are unable to take it.
Case 2: The information about our shipping cost completely matches with the shipping information agreed by both of us, but the information about the successful delivery does not match with each other. Please take the following info as the reference:

•Countries and time match but cities and postal codes do not match and no signee is found on the official website of the shipping carrier.

•Time matches but countries, cities, postal codes and signees do not match. For any of the situation mentioned above, we will refund the full payment to the buyer.