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Shopping FAQ
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How to cancel an order that has been paid
BrowseNumber:8040;ReleaseDate:2013-07-15 14:59:26

We understand that ordering an item for your special occasion is an important undertaking, and our cancellation policy was created with this in mind.
The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation policy below for details.
Our Cancellation Policy:
- Orders cancelled within 12 hours after payment confirmation will be eligible for a full refund, or
- Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price, or
- Orders cancelled after 48 hours of payment confirmation will be eligible for a full refund of the shipping cost only, or
- Once your order has been shipped, it can no longer be cancelled.
 
If you would like to cancel your order, please contact the online service or Email us to proceed.
 
If you have other questions about the categories, please contact overseas@ttbvs.com.

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