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We have sent the item, but you did not receive it ---- The item is held at the customs
BrowseNumber:9028;ReleaseDate:2013-07-20 14:53:47

It refers to the case when the package is held in detention by customs. The dispatching party should be responsible for providing evidences to clear the customs.

Case 1: If the item is held in detention at the dispatching party's customs, we will make a full refund to the buyer.

Case 2: If no written certification is provided by the customs about the detention, the goods are deemed to be en route and we will handle the case based on the specific situations according to “Shipping information is incomplete ”.

Case 3: If the item is held in detention at the customer's customs, the buyer is responsible for clearing the customs.

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